Whether you work for a business or you’re working with a business, the chances that you’ll have to communicate with a customer service representative are pretty high. But sadly for those customer service reps, most people aren’t calling or making contact to tell them they’re doing a great job. The majority of calls received by CSRs are regarding problems with functionality, billing, or other areas of the product or service received. So whether you’re stopping in at your local market to exchange a product or calling into a software company for business assistance, here are three tips for getting the help you need from customer support representatives. [Read more…]